At Youlite Pvt. Ltd., we ensure a secure and reliable payment experience for all customers. This Payment Policy explains how payments are processed, protected, and handled in case of failures or refunds.

1. Secure Online Payments

All online payments on our app are processed through Razorpay, a trusted and industry-leading payment gateway. Razorpay is PCI-DSS compliant, which means your payment information is protected with the highest security standards.

2. Encrypted Transactions

Every transaction made through our platform is securely encrypted. This ensures that your personal and financial information remains completely confidential. We follow strict safety protocols to keep your data protected during every stage of the payment process.

3. No Storage of Card Information

Youlite Pvt. Ltd. does not store any card details or sensitive banking information on its servers. As per legal guidelines, saving card numbers, CVV, or expiry details is strictly prohibited. All card data is handled directly and securely by Razorpay.

4. Payment Methods Accepted

We support multiple payment options, including:

• Debit/Credit Cards
• UPI
• Net Banking
• Wallets
• Razorpay Pay Later (if available)

Payment modes may vary based on availability and user location.

5. Refund Processing

If a refund is approved for an order, it will be processed back to the same payment method used during purchase.

• Refunds typically take 7–10 working days to reflect.
• In case of delays, customers may follow up with their respective banks, as processing time can vary.

6. Payment Failures

If a payment fails but the amount is deducted from your bank:

• The amount is usually automatically reversed within 5–7 working days by your bank or Razorpay.
• If the payment status remains unclear, customers can contact our support team for verification.

We recommend not making multiple payment attempts unless clearly instructed.

7. Support for Payment Issues

For help related to failed payments, refunds, or transaction status, you can reach our support team at:
Email: support@youlitestore.in
Phone: +91 8269233078

Our team will assist you promptly in resolving payment concerns.