At Youlite Pvt. Ltd., we are committed to providing durable and reliable solar products. This Warranty Policy explains when warranty applies, what it covers, and how customers can request support.

1. Warranty Availability

Warranty is applicable only on those products where warranty details are clearly mentioned on the product page. Each product may have a different warranty period, and the warranty will be valid strictly according to what is written on that specific product listing. Products that do not mention warranty are treated as non-warranty items.

2. Warranty Coverage

The warranty covers manufacturing defects, internal technical issues, non-functional parts, or performance failures that occur during the warranty period. Customers must retain their invoice or order confirmation as proof of purchase to claim warranty.

3. Exclusions from Warranty

Warranty does not cover any form of physical damage, water damage (if product is not water-resistant), mishandling, burns, voltage fluctuations, unauthorized repairs, or damage caused by incorrect installation. Any issue created after delivery due to customer usage will not qualify for warranty service.

4. Warranty Duration

Most solar products come with 6–12 months warranty, depending on product type. The exact warranty duration will always be written on the product page, and all warranty services will follow the same details without exception.

5. Warranty Claim Process

To claim warranty, customers must contact our support team and provide their order ID, product photos or videos showing the issue, and the purchase invoice. Our team will verify the problem and guide the customer regarding repair, replacement, or further steps.

6. Replacement Under Warranty

If a product has a valid warranty and the issue is confirmed as a manufacturing or technical fault, Youlite Pvt. Ltd. may provide a replacement unit. Replacement will only be offered after proper inspection and is not applicable for physical damage, misuse, or customer-caused problems.

7. Shipping for Warranty Claims

For approved warranty claims, shipping charges for replacement may be covered by us depending on the situation. If the fault is not covered under warranty, the customer may need to bear inspection, return, or reshipping charges.

8. Warranty Based on Product Page Information

All warranty decisions will strictly follow what is written on the product page. If warranty is mentioned, the product will be covered for the stated duration; if warranty is not mentioned, the product will not have warranty. Warranty terms vary by product and must be followed exactly as listed.

9. Support for Warranty Claims

For any warranty questions or claim assistance, customers can contact us at support@youlitestore.in or call +91 8269233078. Our team will help with verification and guide you through the entire warranty process.